First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

personal development Sep 30, 2026

CLICK PLAY TO LEARN HOW TO CRUSH YOUR FIRST 90 DAYS AS A CSM AND PROVE YOU WERE THE RIGHT HIRE:

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Here’s what you can expect from this episode:

You finally landed the job. You did the resume, the applying, the interviewing, the assignments, all the waiting, and you finally got the offer. But now the anxiety shifts from wondering if you’re ever going to land a job to wondering if you’re actually making a good impression. Because whether anyone says it out loud or not, your team is paying attention during those first 90 days.

In this episode, I’m breaking down five things every CSM should do when starting a new role to make a really good impression and set themselves up for success in the long run. I’ll show you how to figure out what you’re actually measured on, learn the product beyond what’s expected of you, and build relationships with people across the company before you actually need something from them.

I’m also sharing why you should use being new to your advantage and ask all the freaking questions while you can. Plus, we’re getting into one career habit I wish every CSM would start on day one because it can make your life so much easier when it comes time to update your resume, interview for your next role, ask for a raise, or make your case for a promotion.

These are all things I hear CSMs tell me they regret not doing, so while you’re new, you might as well get them done.

If you want to crush your first 90 days, get up to speed faster, and feel confident that you’re setting yourself up for what comes next, this episode is for you. Hit play and let’s dive in.

Topics covered:

Why figuring out exactly how you’re measured should be one of the first things you do in a new CSM role
How learning the product beyond what’s expected can help you get up to speed faster
Why building relationships with other teams before you need their help can make your life so much easier
How to use being new to your advantage and ask all the questions without worrying about how you look
Why asking better questions can help you build trust with your customers instead of pretending you know everything
The simple habit of tracking your wins from day one that can help with future resumes, raises, and promotions

When you’re ready, here’s how I can help you land a job in Customer Success despite all the competition:

1:1 Career Coaching Program – Get personalized support to land your first Customer Success role or finally step into your dream CS job.
Free Training: Optimize Your Resume for Customer Success Jobs – Transform your resume so it gets noticed and starts bringing in consistent interviews.
Free Training: Sell Yourself in Interviews – Learn exactly how to position yourself as the top candidate and walk into every CS interview with confidence.
Free Training: Master Behavioral Interviews – Discover a proven method to answer every “tell me about a time” question and impress any interviewer.

Connect with Carly:

Connect with me on LinkedIn
Email me at [email protected]

Want more on this topic? Here’s your next listen:

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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