Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win)

interviews job search Sep 09, 2025

CLICK PLAY TO HEAR WHY YOU’RE SABOTAGING YOUR CUSTOMER SUCCESS INTERVIEWS:

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Here’s what you can expect from this episode:

If you’ve ever walked into an interview with sweaty palms and a head full of “what ifs,” this episode is your wake-up call. Overthinking is ruining your chance at landing your next customer success role before you’ve even stepped into the interview room.

I’m sitting down with Zach, our powerhouse coach with a rare blend of talent acquisition and CS expertise, to unpack how overpreparing, second-guessing every example, and obsessing over every possible question will actually cost you the offer. We reveal the real reason “preparing for every scenario” backfires, why hiring managers can instantly sniff out fear and disorganization, and, most importantly, the practical mindset shift that puts you in the driver’s seat. Zach shares the exact framework he uses with hundreds of clients to turn worry into confidence, plus the secret to identifying your authentic superpower that interviewers can’t ignore.

Once you internalize these strategies, you’ll stop spiraling and finally show up as the candidate who’s genuinely in control—calm, crisp, and ready to win.

Topics covered on why you’re sabotaging your Customer Success interviews:

Why overpreparing for every possible interview question makes you come across as disorganized and lacking confidence (and what to focus on instead)
The mindset shift that helps you operate from a place of confidence so you show up to interviews ready to win, not just trying not to lose
How to prepare stories and examples that are versatile so you’re equipped for unpredictable questions without spiraling into self-doubt
The key difference between being “conversational” in interviews and simply memorizing answers (and why adaptability signals true customer success potential)
Practical ways to pinpoint your “superpower” and communicate what makes you a standout candidate (including the #1 step if you’re not sure what it is)
The post-interview reflection approach that strikes a balance between helpful self-critique and building your confidence for next time
Why authenticity is your biggest differentiator and how pretending to fit a mold actually sabotages your interview performance
Simple, actionable tips to break the cycle of overthinking and start interviewing from a place of strength and self-belief

Resources Mentioned:

Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me
Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
Learn how to MASTER Behavioral Interviews: Watch the FREE Training here

Connect with Carly:

Connect with me on LinkedIn
Email me at [email protected]

Related Episodes:

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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