Stop Chasing Promotions. Start Reverse Engineering Them. (Here's How)

CLICK PLAY TO HEAR WHY CHASING PROMOTIONS RARELY WORKS AND HOW TO REVERSE ENGINEER THEM INSTEAD:

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Here's what you can expect from this episode:

Ever felt like you're playing some endless guessing game with your career? Like, you show up, do great work, maybe nail a KPI or two, and just hope someone taps you on the shoulder with a promotion? Let me tell you, waiting for someone to notice you is the SLOWEST path up the ladder.

That’s why in this episode, I’m spilling the exact, stupid-simple framework I coach my clients through when they're ready to get promoted—fast. One client landed her dream title in just eight months and even skipped a level, when the “normal” timeline would have had her waiting years.

I break down the strategy you NEED when you’re serious about taking control of your career trajectory in Customer Success. I walk through my four-step approach to reverse-engineering any promotion. Because here’s the thing…most folks miss the actual difference between, say, a CSM and a Senior Strategic CSM because it’s not all in the job description. It’s in the scope, responsibility, and especially behavior–are you managing relationships with end users? Are you running QBRs with executive sponsors? Can you orchestrate a complex upsell without anyone holding your hand? If you’re not crystal clear on these differences, how can you expect to hit the next level?

I’m giving you actionable steps you can take the MINUTE the episode wraps. If you’ve ever felt stuck, lost, or like you’re ‘just waiting’ for someone to notice you—it’s time to flip the script and run your career like a strategic account. This is the framework I wish someone handed me years ago.

If you’re ready to get specific about what you want, obsess over the skills that actually matter, and map out your next promotion with the same intentionality you bring to every client success plan… hit play and let’s dive in. You’ll walk away knowing exactly how to make moves immediately and finally feel in control of your career.

Topics covered on why chasing promotions rarely works and how to reverse engineer them instead:

• Why waiting to be "tapped on the shoulder" for promotion keeps your career growth slow and what to do instead
• How breaking your goal down to specific skills, responsibilities, and behaviors sets you up for clear progress
• The difference between relying on vague role descriptions and using targeted skills matrices to pinpoint your gaps 
• Why a personalized gap analysis gives you laser focus so you know exactly what’s holding you back (and what to do next) 
• How a 90-day action plan keeps you accountable and builds momentum without overwhelm or endless goal-setting
• The real reason most Customer Success pros never make their move and why taking small, intentional actions trumps “waiting until you’re ready” 
• Exactly what to do this week to kickstart your career growth using this simple framework 

When you’re ready, here’s how I can help you land a job in Customer Success despite all the competition:

• 1:1 Career Coaching Program – Get personalized support to land your first Customer Success role or finally step into your dream CS job.
• Free Training: Optimize Your Resume for Customer Success Jobs – Transform your resume so it gets noticed and starts bringing in consistent interviews.
• Free Training: Sell Yourself in Interviews – Learn exactly how to position yourself as the top candidate and walk into every CS interview with confidence.
• Free Training: Master Behavioral Interviews – Discover a proven method to answer every “tell me about a time” question and impress any interviewer.

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected] 

Want more on this topic? Here’s your next listen:

• Episode 57: How to Stop Sabotaging Your CS Career (And Start Getting Promoted)
• Episode 39: From Invisible to Indispensable: A CSM's Guide to Impressing Leadership
• Episode 28: Expedite your path to promotion by building this habit

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.