Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)

CLICK PLAY TO LEARN THE FIVE COMMON MISTAKES SABOTAGING YOUR CUSTOMER SUCCESS ELEVATOR PITCH:

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Here’s what you can expect from this episode:

Think your elevator pitch is airtight? That might be exactly why you’re getting radio silence after “Tell me about yourself.” If you’ve ever walked out of a first-round interview feeling confident only to be ghosted afterward, this episode was made for you. I’m breaking down the five silent killers lurking in most Customer Success elevator pitches, and chances are, at least one of them is costing you your shot at a second interview.

In this episode, I’m breaking down why memorizing your pitch works against you, how oversharing your career story actually repels recruiters, and the one simple tactic to finally make the job description work in your favor. I’ll show you the specific wording recruiters are hunting for, why you must explain anything “unusual” on your resume upfront, and the fastest fix to that dreaded monologue trap. As a bonus, I’ll share a before-and-after transformation of a real client’s elevator pitch so you can steal the exact formulas that turn interviews from dead ends into callbacks.

By the end, you’ll know how to craft pitches that don’t just recap your resume—they strategically sell your value for each and every role. No more rambling, no more being overlooked, and absolutely no more generic answers. You’ll be ready to deliver a punchy, relevant, and recruiter-friendly intro that makes your experience impossible to ignore and instantly opens the door to your next opportunity.

Topics covered on the common mistakes sabotaging your Customer Success elevator pitch:

• Why memorizing one elevator pitch for every interview is holding you back and the simple tweaks that land more second rounds
• The two biggest mistakes job seekers make when answering "Tell me about yourself" and how to avoid accidentally oversharing
• The secret to using job description keywords so recruiters can literally check the right boxes as you speak
• How to address career gaps or pivots up front so they become assets, not red flags
• The delivery shift that transforms a monologue into a memorable, rapport-building conversation (plus an example pitch you can steal)

Resources Mentioned:

• Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
• Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
• Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected] 

Related Episodes:

• Episode 34: Nail Your Elevator Pitch: Avoid These 5 Interview-Killing Mistakes
• Episode 37: The Gold Standard: Inside Our Top-Tier Coaching Programs
• Tune in to the Customer Success Job Interview Tips Playlist

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.