Your next great CS hire
is already in our network.
Carly Agar Talent is a CS-only recruiting firm built by Customer Success professionals. We don't need the explainer, we already know what you're looking for.
You're not getting a cold search. You're tapping a warm, engaged community.
What working with us looks like.
CS hiring is hard. Most recruiters make it harder.
The CS job market has three problems that generic recruiters aren't equipped to solve.
AI-ification of candidates
Everyone looks polished on paper. Resumes are optimized, cover letters are flawless. Distinguishing real talent from AI-assisted packaging is nearly impossible at scale β unless you know CS deeply enough to see through it.
Inbound volume is overwhelming
Open a CS role and hundreds flood in. Sorting through it is a full-time job, and most aren't the niche candidate you're looking for. You end up throwing hours of time in the trash sorting through them all.
CS is annoyingly broad
A 10-year CSM without revenue ownership isn't the same as a 5-year CSM who's owned NRR. Just like a technical CSM is not the same as a commercial one. Generic recruiters can't see those distinctions. We can β because we've hired for and held these roles.
Placement precision powered by deep CS data.
We collect 30+ CS-specific data points on every candidate β so we match on what actually matters, not just keywords.
WE ALSO ASSESS
The intangibles that don't show up on a resume β but matter just as much.
Executive Presence
Ability to command a room and speak the language of the C-Suite.
EQ & Empathy
Ability to read between the lines of customer communication.
Communication Clarity
Ability to simplify complex concepts and adapt to different personas.
Simple. Fast. No ambiguity.
We keep the process lean because you're already at capacity.
Tell us about your role
Fill out the inquiry form below. We'll review your needs and follow up within one business day to discuss fit and next steps.
Sign & activate the search
Once we're aligned, you sign an agreement and pay the search initiation fee. We get to work immediately.
Meet your candidates
We tap our warm network of 65,000 CS professionals and deliver pre-screened, pre-vetted candidates that match your specific requirements β in as little as 5 days.
We've sat in your seat. And theirs.
Our entire team is made up of current and former CS professionals. Making CS better is the whole reason we exist.
100% CS-only firm. We don't recruit for any other function. CS is all we do, so we do it better than anyone.
Built by CS professionals. Our team includes current and former CSMs, CS hiring managers, and CS recruiters.
Warm network, not cold sourcing. Our 65,000-person community means candidates already know and trust us β response rates are dramatically higher.
25% promotion rate. A quarter of our placed candidates earn promotions within their first year β because we don't just match on paper, we match on fit.
Founded by Carly Agar. Career coach to 900+ CS professionals since 2020, with a direct line into the CS talent community.
We understand the nuance. Revenue ownership, enterprise vs. startup, CSM vs. CS Ops β we already know what you mean before you finish the sentence.
Ready to find your next great CS hire?
Tell us about your open role and we'll follow up within one business day. No commitment required at this stage.
The CS industry's most connected career coach β now matching talent to companies.
Carly Agar has spent the last 5+ years coaching over 900 Customer Success professionals through career transitions, salary negotiations, and job searches. She's seen both sides of the hiring table β which is exactly why she built Carly Agar Talent.
When Carly's clients kept asking her to connect them directly with hiring managers, and hiring managers kept asking her who they should hire β the answer became obvious. Nobody knows this talent pool better.
