Your next great CS hire
is already in our network.
We've been CSMs, we've hired CSMs, and we've placed 1,200+ of them in jobs that are a perfect fit. We know the difference between a candidate who looks good on paper and one who's actually going to drive your GRR.
You're not getting a cold search. You're tapping a warm, engaged community.
What working with us looks like.
Here's what we see everytime a CS leader opens a new role:
Candidates all look great on paper
Every candidate looks great on paper (thanks to ChatGPT). The problem is finding candidates who actually live up to that in interviews. You waste so much time talking to candidates who were never qualified to begin with.
Inbound volume is overwhelming
Post a role and you're immediately flooded with hundreds of applications. Most aren't qualified at all. Some are - but finding them means sorting through a ton of noise first, and that takes forever.
The right fit depends on a hundred variables
The stuff that actually matters doesn't show up in keyword filters. How they handle a difficult renewal. Whether they can own revenue or just manage relationships. If they're a builder or an executor. That's what we're screening for.
We screen candidates on 30+ CS-specific data points
Before we send you a single candidate, we know things your ATS never could.
WE ALSO ASSESS
The intangibles that don't show up on a resume β but matter just as much.
Executive Presence
Ability to command a room and speak the language of the C-Suite.
EQ & Empathy
Ability to read between the lines of customer communication.
Communication Clarity
Ability to simplify complex concepts and adapt to different personas.
It's Easy To Get Started
We keep the process lean because you're already at (or over) capacity.
Tell us about your role
Fill out the inquiry form below. We'll review your needs and follow up within one business day to discuss fit and next steps.
Sign & activate the search
Once we're aligned, you sign an agreement and pay the search initiation fee. We get to work immediately.
Meet your candidates
We tap our warm network of 65,000 CS professionals and deliver pre-screened, pre-vetted candidates that match your specific requirements β in as little as 5 days.
We've sat in your seat. And theirs.
Our entire team is made up of current and former CS professionals. Making CS better is the whole reason we exist.
100% CS-only firm. We don't recruit for any other function. CS is all we do, so we do it better than anyone.
Built by CS professionals. Our team includes current and former CSMs, CS hiring managers, and CS recruiters.
Warm network, not cold sourcing. Our 65,000-person community means candidates already know and trust us β response rates are dramatically higher.
25% promotion rate. A quarter of our placed candidates earn promotions within their first year β because we don't just match on paper, we match on fit.
Founded by Carly Agar. Career coach to 900+ CS professionals since 2020, with a direct line into the CS talent community.
We understand the nuance. Revenue ownership, enterprise vs. startup, CSM vs. CS Ops β we already know what you mean before you finish the sentence.
Ready to find your next great CS hire?
Tell us about your open role and we'll follow up within one business day to let you know if we can help!
The CS industry's most connected career coach β now matching talent to companies.
Carly Agar has spent the last 5+ years coaching over 1,200 Customer Success professionals through ob searches. She's seen both sides of the hiring table β which is exactly why she built Carly Agar Talent.
When Carly's clients kept asking her to connect them directly with hiring managers, and hiring managers kept asking her who they should hire β the answer became obvious. Nobody knows this talent pool better.
