The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025

job search May 27, 2025

CLICK PLAY TO LEARN THE JOB SEARCH SHIFTS YOU NEED TO MAKE TO LAND CSM INTERVIEWS:

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Here’s what you can expect from this episode:

If you’ve been spending hours fine-tuning your resume, mass applying to roles and maybe even writing a few cover letters, this episode is your wake-up call. Because the hard truth? Those tactics are no longer moving the needle in 2025. But don’t panic. I’m about to walk you through the exact shifts you need to make to actually start landing CSM interviews (and I mean REAL interviews) with companies that actually excite you.

In this episode, I’m breaking down the three strategic pivots that are helping my clients go from radio silence to back-to-back interviews, even in the most competitive market Customer Success has ever seen. I’ll show you why your resume is blending into the crowd, the crucial elements your LinkedIn profile is likely missing, and the outreach method that’s quietly becoming the secret weapon for landing roles faster than ever.

You’ll hear how our client went from 400 applications and zero responses to booking two interviews in ONE week just by shifting his approach. I’m revealing what hiring managers are really looking for in your resume (and it’s not “QBRs” or “relationship building”), how to craft a LinkedIn profile that builds instant trust and the outreach method that works better than messaging recruiters.

This episode isn’t just a list of tips—it’s a shift in how you approach your job search. And if you’re ready for the kind of momentum that turns heads and opens doors, you’re not going to want to miss what’s inside.

Topics covered on how to land CSM interviews:

The changing hiring landscape in Customer Success and why even experienced candidates struggle to stand out
The three revenue-driving skills your resume must showcase if you want to stand out in 2025 (plus, real examples of what your resume should say so you can be seen as a strategic CSM)
How to make your LinkedIn profile work while you sleep with three must-have elements that recruiters actually search for
The biggest cold outreach mistakes you might be making and how to flip them to book daily interviews (plus, I reveal the outreach strategy that doubled our clients' interview rates)

Resources Mentioned:

Tired of Applying and Hearing Nothing But Crickets? I’m hosting a FREE Live Training on Wednesday, June 4th 2025, on how to land interviews fast: Sign up here.
Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

Connect with me on LinkedIn
Email me at [email protected]

Related Episodes:

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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