The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired

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Here’s what you can expect from this episode:

What if the real reason you’re not landing interviews has nothing to do with your experience and everything to do with the fact that you're playing by a rulebook that no longer applies?

I know that sounds bold. Maybe even a little frustrating. But I need you to hear this. The job market has changed dramatically, and nobody is talking about what that actually means for your job search strategy.

In this episode, I’m breaking down what’s really going on beneath the surface and why even top-tier Customer Success pros are feeling stuck, second-guessing their worth, and questioning every career move they've ever made. Because it’s not them, and it’s not you either.

I’ll take you back to pre-2020 when the CS job market was on fire, walk you through the chaos of the pandemic hiring boom, and show you exactly how the pendulum has swung in 2025 and why applying today like it’s still 2020 is setting you up to fail.

You’ll hear the story of a client, a strategic CSM with 7 years of experience who thought she was the problem. And another client, who sent 150 applications and got zero interviews... until he changed one thing. Their stories are way too common and that’s why this episode might just change your entire job search.

I’m also sharing real talk about why so much advice out there is garbage. Why everything you’re reading on LinkedIn feels so conflicting and confusing, and how AI and social media have completely saturated the space with outdated, recycled, or flat-out bad strategies.

This episode isn’t just another “job search pep talk.” I’m giving you clear, data-backed insights into what’s really happening in CS job hunting today and what you can do to pivot.

If you’ve ever wondered, “What am I doing wrong?” this episode will finally give you the answer.

Topics covered on the new rules of CS job hunting:

• What changed in the job market and why relying on your experience alone won’t cut it anymore 
• How the CS job market flipped on its head post-COVID and why using pre-2020 strategies is killing your chances
• Why you need to adapt your job search strategies to the current market conditions (plus, the strategies that have been proven to work in the current job market)
• Why remote work and industry shifts demand new CS skill sets 
• How to build a job hunt that’s rooted in data, not guesswork and why that one change can double your interview rate
• Why most job search advice is failing you (even the “good” stuff) and how to tell what actually works in today’s market

Resources Mentioned:

• Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
• Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
• Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected] 

Related Episodes:

• Episode 69: The CS Job Search Playbook Is Dead: Here's the Evidence
• Episode 60: 7 Red flags to avoid in your job search (and how to suss them out for yourself)
• Episode 51: Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape
• Episode 40: Avoiding Job Search Burnout: Strategies for a Sustainable Job Hunt

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.