The CS Job Search Playbook Is Dead: Here's the Evidence

CLICK PLAY TO HEAR WHY THE CS JOB SEARCH PLAYBOOK IS DEAD AND WHAT TO DO INSTEAD:

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Here’s what you can expect from this episode:

If you've been spending hours tweaking keywords, mass applying to every CS role you see, and obsessing over your cover letter, this episode is your wake-up call. I’m pulling back the curtain on the most common job search tactics that are not just outdated, but actively hurting your chances of getting hired. And I’m not basing this on guesswork. I’ve interviewed hundreds of recruiters and hiring managers, and the data is crystal clear – the strategies that used to work? Dead. And if you're still following them, you’re falling behind.

So, what changed? In this episode, I take you inside the hiring side of the job market. From how companies are setting priorities, to how recruiters are filtering resumes, to the surprising behavior hiring managers are using to secretly evaluate candidates before they ever hit “schedule interview.”

I’ll show you the two most in-demand skills that almost every CS candidate already has but is failing to highlight. Once you know how to position them, your resume won’t just get seen—it’ll stand out.

You’ll also learn why keyword-stuffing and mass applying are a complete waste of time in 2025 and how your actual job search behavior is now being used as a proxy for your ability to manage customers. That generic outreach you’re sending? It might be the exact reason you’re getting ghosted.

And before the episode ends, I’ll tell you the one thing 98% of hiring managers say will instantly move you to the top of their interview list, yet almost no one is doing it. It’s simple, strategic, and honestly… kind of a no-brainer once you hear it.

Topics covered on the CS Job Search Playbook:

• How hiring has changed from the perspectives of companies, recruiters and hiring managers
• Why tweaking resume keywords is wasting your time  and what actually moves the needle
• The 2 skills companies are quietly prioritizing that you're likely underplaying on your resume
• What 98% of hiring managers are looking for and almost no one is doing
• The real reason your applications are getting ignored even when you’re more than qualified
• How your job search behavior is being used as a test of your actual CSM skills
• The simple fix that makes your resume stand out immediately and why it has nothing to do with design
• Why mirroring your resume on LinkedIn is killing your chances and what to do instead
• Why mass applying to jobs might be the very reason you're not landing interviews and what our data shows top candidates are doing instead
• What recruiters really do with cold outreach messages and who you should be messaging instead

Resources Mentioned:

• Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
• Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
• Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected] 

Related Episodes:

• Episode 68: The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired
• Episode 63: The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert
• Episode 51: Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape
• Tune in on Tips to Improve Your Resume Playlist

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.