I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know

career paths interviews job search networking resumés Feb 06, 2024
I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know




Here’s what you can expect from this episode:

What if you had access to exclusive insights into the customer success job market? Thanks to my unique position in the industry, I'm here to offer you just that - an insider's perspective into the nitty-gritty of the current job market. 

In this episode, I'm going to spill what I think are some of the most interesting things that have changed in the job market and, specifically what those things mean for you. You'll walk away from this episode with very tangible tips you can start doing straight away to expedite your job search.

Don't miss the chance to gain a unique advantage in your job search. Tune in to this episode and give yourself the edge you need in the competitive world of customer success.


Topics covered on the customer success job market:

  • The growing popularity of Customer Service Success roles and remote working 
  • Why no one really cares about the gaps in your resume anymore and why resumes are not an impactful tool to make you stand out
  • I’m revealing my perspective on this very hot topic on: Do certifications still put you ahead of the competition? 
  • Considering a hybrid role or an in-office role if your main goal is to land a job urgently
  • Why you’ll be wasting your time trying to find paid recruiters or head hunters to help you find an individual contributor role and who to look for instead
  • What red flags to watch out for in job descriptions that will help you identify if the role isn’t actually Customer Success
  • The changes in how you network and the networking strategies you can use to differentiate you from other job seekers
  • How long the interview process takes in the current market and what you can do while you wait for an offer that will get you ahead of 99 percent of people 
  • How to create “tie-breaker” moments throughout your interview process that can ultimately get you the offer


Resources Mentioned:


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More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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