I analyzed 11 successful customer success resumes: here’s what they had in common

job search resumés Apr 29, 2025

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Here’s what you can expect from this episode:

If you’ve ever wondered why you keep getting ghosted after sending out resume after resume despite having all the right experience, this episode is for you. After digging deep into the before-and-after resumes of 11 job seekers who just landed customer success roles, (including former teachers, physical therapists, and seasoned CSMs), I discovered the real factors separating a resume that gets ghosted from the one that makes recruiters take notice (and yes, it's not what those "how-to" articles keep telling you). I’m breaking down the six patterns every successful resume had in common, all pulled from real, recent wins.

In this episode, I walk you through the exact framework we used with these clients and tried-and-tested resume strategies that reliably turn job applications into interview invites. I'm talking about fundamental shifts in how you present and market your experience.

You’ll learn how to showcase your impact even if you’re coming from outside CS, how to build a career story out of a non-linear path, and the real reason “boring and vanilla” can actually win over flashy design every time. I’m even sharing my favorite quick hack for making your resume sound like a real person (rather than a corporate robot). Ready to stop guessing and start standing out? Hit play and let’s get your next career milestone in motion.

Topics covered on writing successful customer success resumes:

When to delete buzzwords that scream “generic” and what to replace them with to instantly boost your credibility
How to lead your resume with a clear, confident identity even if you're pivoting into CS from a totally different field
Why sprinkling in just one lonely metric won’t cut it and how to turn numbers like ARR, retention, and NPS into instant trust builders in every bullet point (even if you're coming from education or real estate)
How to flip your bullet points to spotlight the win first and why this one tweak stops recruiters from skimming right past you
When flashy resume designs actually hurt your chances and how a “boring but brilliant” format gets you more callbacks
How to tell a career story that makes sense even if your path isn’t linear, unconventional, or full of pivots
The dead-simple way to make your resume sound like a real human (not an AI, robot, or jargon machine) and the quick test I use to check if it actually lands

Resources Mentioned:

Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me

Connect with Carly:

Connect with me on LinkedIn
Email me at [email protected]

Related Episodes:

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

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