What CS Hiring Really Looks Like Right Now (For $120K Roles)
Jul 08, 2025
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Here’s what you can expect from this episode:
What if I told you that landing a $120k Customer Success role isn’t about having a spotless résumé, a linear career path, or even a single SaaS logo to your name? It’s true. This month, two of my clients broke into these six-figure CS roles without textbook backgrounds. Think multi-year gaps, stints in “unrelated” industries (one in business ops, one at a winery) and they outperformed candidates who looked “perfect” on paper.
Curious how they did it? In this episode, I walk you through what actually got them hired in today’s fiercely competitive market. I’ll break down the exact strategies that made hiring managers say “yes,” including how they proved real revenue ownership, built repeatable processes that scale, and reframed their so-called career “gaps” as strengths. We’ll dig into what they showcased on their résumés, the mindsets that set them apart, and the four actionable steps you can implement right now to stand out, even if you feel miles away from perfect.
If you’ve ever wondered how to position yourself for high-paying roles with a not-so-linear history, or if you’re tired of hearing that you “just need more SaaS experience,” this episode is your cheat sheet. Want to know the mindset shift that turns past detours into your most valuable assets and the one thing you must display to get noticed for roles at the top end of the CS pay scale? Hit play now and let’s make your next move your best yet.
Topics covered on what CS hiring really looks like for $120K roles:
- Why landing $120K+ Customer Success roles isn’t about a “perfect” resume (and what hiring managers actually want to see instead)
- The two critical skills top candidates showcase to stand out in today’s CS job market
- How to turn career gaps and non-traditional backgrounds into a competitive advantage
- The exact 4-step action plan to position yourself for higher-paying CS roles, even if you’re switching industries or re-entering the field
- The ownership mindset shift that matters more than experience and rewrites what it means to get hired in Customer Success
Resources Mentioned:
- Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
- Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
- Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me
Connect with Carly:
- Connect with me on LinkedIn
- Email me at [email protected]
Related Episodes:
- Episode 42: What CS Hiring Managers Really Want in 2025
- Episode 43: How to Impress Customer Success Hiring Managers in 2025 - their words, not mine! (Part 2)
- Episode 66: I analyzed 11 successful customer success resumes: here’s what they had in common
- Episode 72: The $150K Resume: What Sets Apart Top CS Earners
- Tune in for Tips to Improve Your Resume Playlist
More about Customer Success Career Coach:
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
