What to (And Not To) Say About AI in Your CS Interviews

CLICK PLAY TO LEARN WHAT TO SAY ABOUT AI IN YOUR CS INTERVIEWS:

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Here’s what you can expect from this episode:

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.

AI fluency is becoming a real expectation in CS interviews, but probably not in the way you think. You do not need to be building agents or become some technical AI wizard. But the ways most CSMs are talking about AI in interviews are not exactly helping them stand out either.

In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert.

By the end, you’ll know where the bar for AI fluency really is, how to show hiring managers you’re moving in the right direction, and what you can stop stressing about when it comes to AI. If you want to know exactly what to say about AI in your next CS interview, hit play and let’s dive in.

And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track.

Topics covered:

• Why using AI for efficiency is no longer enough to stand out in CS interviews
• What hiring managers actually mean when they’re looking for AI fluency
• Four ways to use AI to make a bigger impact with your customers
• How to tell whether AI is increasing your impact or simply helping you work faster
• How much AI fluency hiring managers really expect from CS candidates
• The AI terminology worth knowing before your next CS interview 

When you’re ready, here’s how I can help you land a job in Customer Success despite all the competition:

• 1:1 Career Coaching Program – Get personalized support to land your first Customer Success role or finally step into your dream CS job.
• Free Training: Optimize Your Resume for Customer Success Jobs – Transform your resume so it gets noticed and starts bringing in consistent interviews.
• Free Training: Sell Yourself in Interviews – Learn exactly how to position yourself as the top candidate and walk into every CS interview with confidence.
• Free Training: Master Behavioral Interviews – Discover a proven method to answer every “tell me about a time” question and impress any interviewer.

Connect with Carly:

• Connect with me on LinkedIn 
• Email me at [email protected]

Want more on this topic? Here’s your next listen:

• Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd)
• Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!
• Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!
• Tune in to the Customer Success Job Interview Tips Playlist

More about Customer Success Career Coach:

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.