91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired
Sep 02, 2025
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Here’s what you can expect from this episode:
What if I told you the “networking” advice you’re following is actually sabotaging your job search and keeping you invisible to hiring managers? DMing recruiters, connecting with random CSMs, or pinging old colleagues might feel like you’re putting yourself out there, but in today’s episode, I’m showing you why that approach is outdated and ineffective. There’s a bold, strategic shift you need to make if you truly want to stand out and land interviews for your dream Customer Success role.
Inside this episode, I show you what actually works in today’s market—backed by real data from over 900 job seekers. You’ll learn the difference between traditional, time-wasting networking and results-driven strategic outreach, plus exactly who you should be targeting, when that outreach packs the most punch, and how to craft messages that stop decision-makers in their tracks.
Plus, I’m also sharing jaw-dropping real-life message openers from my clients that got instant responses and offers. I’ll lay out the two types of networking you need to know (and which one 99% of job seekers are doing wrong) and give you a step-by-step plan to plug right into your job search this week.
By the end of this episode, you’ll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before.
Topics covered on Customer Success networking:
- Why traditional networking advice, like DMing recruiters or CSMs, actually keeps you invisible in your job search (and what to do instead)
- The key difference between "proactive" and "reactive" networking, and why strategic outreach to hiring managers is a proven job-winning move
- Three real examples of cold messages that actually landed interviews and the common thread that made them stand out
- The exact steps to audit your current networking approach and quickly upgrade your job search strategy
- What hiring managers really want to see in candidate outreach, and how to connect your message to your customer success skills
- How making one five-minute switch in your networking routine can shift you from being ignored to actually getting hired
Resources Mentioned:
- Optimize your resume for Customer Success jobs to land consistent interviews: Watch the FREE Training here
- Learn how to sell yourself as the best candidate and walk into your next Customer Success job interview with confidence: Watch the FREE Training here
- Learn how to MASTER Behavioral Interviews: Watch the FREE Training here
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me
Connect with Carly:
- Connect with me on LinkedIn
- Email me at [email protected]
Related Episodes:
- Episode 78: I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common
- Episode 70: The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025
- Episode 42: What CS Hiring Managers Really Want in 2025
- Tune in to the Networking Strategies Playlist
More about Customer Success Career Coach:
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join Carly and her guests as they spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – they’re diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, they’ve got the playbook for you. Every Wednesday, join Carly and her amazing guests as they dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
